Proper management, monitoring, and control of your company’s marketing efforts will allow you to integrate and automate workflows and various marketing processes, resulting in a number of benefits. Successful implementation of a management strategy will allow for improved effectiveness, efficiency, and consistency across the organization while also reducing costs and improving overall marketing results.
Of course, at this point, it’s no longer just about making improvements. In light of the COVID-19 pandemic, every business knows all too well that controlling the operations of marketing is something that can make or break the future of the organization. Keep reading to learn more about this practice and why it is such a critical part of the success of your business.
What are Marketing Operations and Marketing Operational Control?
Marketing Operations is an area that evolved from a need for increased transparency, efficiency, accountability, profitability, and competitiveness. This department or third-party service is going to be integral to the business and a central part of operations, where the main elements of every company are aligned:
Marketing Operational Control, also sometimes referred to as Marketing Operations Management, is a critical end-to-end management framework that defines all the processes that support a company’s marketing efforts and then incorporates those processes through Business Intelligence and Marketing Automation software.
To break it down to the simplest definition, the purpose of an effective Marketing Operations Management solution is to create order and alignment within your organization by optimizing workflows and overseeing processes and strategies to ensure optimal execution.
Why the sudden focus on this area of business? There are a few different reasons:
- The increasingly complex technology solutions that are available require a lot of effort on the part of marketers, in a landscape that is currently overflowing with competition for better marketing solutions. The average marketer just doesn’t have the time.
- Marketers are now being held accountable for metrics that aren’t as easy to track, such as revenue generated or sourced opportunities, making it more difficult to actually measure goals without improved operations management.
- Marketing operations can offer a competitive advantage when companies utilize accurate historical data and metrics to analyze business decisions and growth moves.
The Scope of Marketing Operations
Within the realm of marketing operations, there are a variety of activities that take place under three main umbrellas: content creation and management, demand generation, and performance measurement. These are the main elements of any successful operations strategy for the marketing department, whether the strategy is designed in-house or by a third-party service.
Content creation and management includes all of the asset creation involving images, videos, and written copy that has been created or curated to be distributed across various mediums, including web, social, print, and mobile. Demand generation is the process that involves managing data, dialog, and campaigns to generate leads. The process also includes lead management and is the transitional phase that turns visitors into customers.
Finally, you have the performance measurement element, which involves establishing and tracking metrics and key performance indicators (KPIs) to ensure a better customer journey and the best investment in marketing efforts to increase visibility, efficiency, and effectiveness of all marketing elements throughout the customer journey. By actually using this information, you are giving your business a much better return on its investment and almost guaranteeing quicker and increased conversions on all of your marketing efforts.
Where You’ll Drive Impact with Marketing Operations
The scope of marketing operations includes the end-to-end marketing lifecycle, from strategic planning and asset allocation to real-time reporting, analytics, and performance measurement. This resource is going to be an integral part of the future success of your business, but it may have more of an effect in some areas than others. By knowing where you’ll drive the most impact, you can allocate your resources and efforts accordingly.
While marketing used to just be the lead-in for a business, it’s now quickly becoming part of the whole customer lifecycle. Marketing is the single function within a business that is part of every stage of the customer journey, which is why there is also a growing focus on marketing and sales working together in the customer experience from start to finish. Next, you’ll find that there is a big impact on your lead scoring and routing when you are able to successfully implement a solid marketing operations strategy, generating more and better leads in less time and with less effort on your part.
In managing your marketing operations, you will also need to manage your technology stack, providing up-to-date software, business intelligence solutions, and information. Believe it or not, that means that some companies will have up to 10 different platforms in their stack, which can be difficult to manage. By employing the assistance of a third-party marketing operations partner, you can streamline your technology stack and pass the monitoring of it off to professionals whose entire role is to oversee and manage your marketing operations.
Why Your Business Needs These Solutions
Depending on who you ask, there could be a number of reasons that your organization could benefit from a relationship with a third-party marketing operations partner. However, in the list below, we’ve compiled the top five reasons that seem to be the biggest factors in the future success of your business.
Continuity in the Face of Disaster
Now more than ever, the threat of serious disaster has shown itself to be a real concern for businesses. In light of the COVID-19 pandemic, many companies have been left scrambling to put a plan together to keep things afloat. All of the day-to-day operations that take place within the organization have been halted entirely unless companies have been fortunate enough to be able to mobilize their remote teams and keep things moving by having people working from home.
Even then, of course, the process isn’t perfect. Sometimes, you may not have access to all of your software, files, or other tools that are typically used to handle the management and oversight of marketing operations. With a solid third-party service on your side to offer Marketing Operational Control solutions, you can guarantee that the marketing efforts that drive your business will continue on, no matter how long the lockdown keeps your business doors closed.
- Reduced Operating Costs and Expenses
Even when there isn’t a disaster or a total lockdown, saving money is always good for a business. Right now especially, getting rid of some of the fixed costs of business operations might be the only way for companies to stay afloat. Either way, there is absolutely something to be said for the fact that a proper management and control strategy can cut your operating expenses and help you better budget your marketing dollars.
The harsh reality at the current moment is that companies are being forced to reevaluate their day-to-day operations and decide whether they should retain their manpower and stick with their fixed operating costs, or if they should look into third-party management solutions to get rid of that fixed expense while also reducing their expenses overall. In light of the pandemic, many companies have been served the harsh reality that they are dead in the water if they’re keeping their Marketing Operational Control in-house.
A third-party control solution will keep the marketing operations running even if the business is shut down.
- Less Hassle and Fewer Things to Juggle
Even when there isn’t an ongoing crisis, having streamlined and outsourced solutions can go a long way in helping to reduce the amount of hassle involved in your day-to-day operations. Think about the complications of things like vendor management, juggling various service providers, and trying to keep everything running smoothly all at once—it can get taxing, to say the least. You have a lot of different areas of your business that require your attention.
When a third party is managing and overseeing your marketing operations, you’ll have one less thing to worry about—and it’s a major thing, too. Anyone will tell you that marketing is, by far, one of the largest areas of focus for any business. Being able to hand the oversight of this off to someone else, and especially in a time of crisis, can take a lot more off your plate than you might have initially expected.
- Increased Customer Lifecycle Management
Throughout all five stages of the customer lifecycle—lead, marketing-qualified lead, sales-qualified lead, opportunity, and customer—the process needs to be monitored and managed accordingly. As mentioned above, marketing is the only aspect of the business that remains present through the entire lifecycle, which gives it a unique ability to assist the customer lifecycle in more impactful ways than other elements might offer. Tracking the customer lifecycle is a critical element of marketing operations.
After all, you can’t know how the marketing efforts are doing if you aren’t monitoring the full lifecycle of the customer. Remember that marketing operations is an end-to-end process, and you need to be incorporating it from the very beginning of lead generation through the completion of the sale and into the future repeat business that you will get if you play your cards right.
The biggest thing that you can do to step up your marketing game to assist your third-party provider is to automate and institutionalize the lifecycle tracking within your database. This is going to put all of your teams on the same page and allow them to personalize and create an integrated, streamlined customer experience from start to finish.
- Increased Consistency and Uniformity
One defining characteristic of successful businesses is their ability to provide consistent, uniform solutions across the board. Seamless integration and implementation of marketing efforts is no easy feat, but it can change the way that your company handles its marketing operations and the management of those efforts. Marketing control is the key to effective planning of your marketing efforts—control ensures accurate and effective implementation, while also identifying and potential shortcomings or planning oversights along the way.
Any business in today’s highly competitive world is only as good as is consistency. There is nothing that a customer hates more than a business that can’t operate the exact same way from one day to the next. While every business has its struggles and rough spots, it’s easier to keep them under wraps when you have the support of a marketing operations partner that will help you create consistent, uniform marketing messages and operational efforts to ensure that your customers are always getting the same information.
Another benefit of increased consistency is an increased sense of brand trust. Customers feel that brands with a consistent, uniform message and branding style are far more reliable and trustworthy because they are making an effort to create a professional image and make sure that their message is clear.
The Bottom Line
Marketing has gone from being a mere part of business to being the heart of your business, and it’s going to be up to you to make sure that you are giving it the attention that it deserves. With a proper marketing operations partner, it will be much easier for you to manage and monitor your own operations, whether during a time of crisis when you need to reduce your operating costs, or just on a day-to-day basis to ensure that you are always on track with your efforts.
At FuseBox One, we specialize in offering the best marketing operations management solutions, including integrated, automated business intelligence solutions like our Project Manager platform that puts the management of your marketing operations right at your fingertips. Feel free to check out our site and see what we have to offer, no matter what type of operational solutions or marketing assistance you might have in mind.
You can streamline your marketing efforts and guarantee that you’re spending less and getting more when you choose to work with FuseBox One for your marketing operations management. Call us now to discuss your needs and see how our partnership could benefit your business.